FAQs

Frequently Asked Questions

1. How can I contact you?
You can reach out to us anytime at ecchowave@gmail.com - we're happy to help with any questions or issues.

2. Where is the product shipped from?
We ship directly from our international warehouse to ensure efficient global delivery.

3. How long does shipping take?
Shipping typically takes 6 –12 business days, depending on your location.

4. Can I get a refund on my product?
Yes! We offer a 30-day refund policy. If you're not satisfied, contact us and we’ll guide you through the return process.

5. Is the lamp safe to leave on overnight?
Yes, it’s low-power, energy-efficient, and designed to stay on safely through the night.

6. Can I change the light color and brightness?
Absolutely! The lamp offers multiple color modes and adjustable brightness to match your mood or room aesthetic.

7. Is this lamp rechargeable?
No, the lamp is USB-powered and comes with a USB cable. Just plug it into a power source to use.

8. Is it kid-friendly?
Yes! It’s safe and perfect for kids’ rooms - it makes a great night light.

9. Do I need to assemble it?
Nope! The lamp arrives ready to use - just plug it in and enjoy.

10. Does the lamp make any noise?
Not at all. It runs silently, making it perfect for bedrooms, meditation rooms, or quiet spaces.